Delivery Costs
There is a set delivery cost of $15.00. Dangerous Goods and Heavy, Bulky and Over-sized Orders will incur an additional delivery charge. Delivery to regional areas and interstate may also incur an additional delivery charge. Our customer service team will be happy to provide a cost to freight in these circumstances.
Heavy, Bulky and Over-sized Orders
Heavy, bulky or oversized orders must be sent via a courier and can incur different delivery charges. These charges are calculated based on the cubic size and weight of the item (or parcel) and the delivery location. An alternate option is Click & Collect, where you can collect the item from Heatleys main Distribution Centre located at 50 Vinnicombe Drive, Canning Vale WA 6155. If you require collection from any of our other Heatleys Branches, please contact customer services.
At the point of placing the order, our customer service team will contact you to discuss the delivery charge that would apply to any such orders. At this point you are able to opt out of the transaction and we can provide a refund. We only have a smaller number of items that would be deemed as heavy, bulky, or over-sized and our customer service team will do their best to accommodate you.
Heavy, bulky, or over-sized orders cannot be delivered to P.O. Boxes, Locked Bags, Private Bags, Private Lockers, Parcel Lockers, or Parcel Collect Addresses.
Dangerous Goods
Items are deemed as dangerous goods if they are capable of posing a risk to health, safety, property or the environment. Some items deemed as dangerous goods can meet exemptions and be delivered if they meet certain conditions and are packed a specific way.
At the point of placing the order, our customer service team will contact you to discuss the delivery charge that would apply to any such orders. At this point, you are able to opt-out of the transaction, and we can provide a refund.
If your items cannot be delivered you can collect your order from Heatleys main Distribution Centre located at 50 Vinnicombe Drive, Canning Vale WA 6155.
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