Staff Q&A - Georgia Gangin

1. What is your name and current position title?

My name is Georgia and I work in Clothing/Customer Service

2. What does your current role involve on a day-to-day basis?

My role involves processing orders and quotes, answering phones and emails, and managing counter sales. I interact directly with customers to ensure their needs are met and provide them with the right products or solutions.

3. How long have you been with Heatleys and expand on your journey with the business?

I have been with Heatleys for 6 years. I started in the warehouse and gradually took on more responsibilities, eventually transitioning into my current role in Clothing/Customer Service. Over time, I have gained a deeper understanding of the business and customer needs, allowing me to expand my skills and contribute to the team's success.

4. How many years of experience do you have in the industry, and what key skills have you developed over time?

I have 6 years of experience in the industry. Throughout this time, I have developed key skills in customer service, communication, inventory management, and product knowledge. I’ve also gained a good understanding of order processing systems and have honed my problem-solving abilities when dealing with customer inquiries or issues.

5. In what ways has working with Heatleys enhanced your industry knowledge and expertise?

Working at Heatleys has allowed me to learn about a wide range of products and services we offer. It has also helped me develop a deeper understanding of customer needs and the logistical side of business operations. I’ve gained insights into the supply chain and how to ensure smooth product deliveries to customers.

6. How does your role ensure customers receive the best solutions for their needs?

By being attentive to customer inquiries, providing tailored product recommendations, and ensuring that orders are processed efficiently, I make sure that customers receive the right products in a timely manner. I also strive to understand their requirements and guide them to the best solutions for their specific needs.

7. How do you work with other teams within Heatleys to improve the overall customer experience?

I work closely with the warehouse and logistics teams to ensure products are available and dispatched quickly. I also collaborate with other customer service colleagues to address any issues or questions that arise, ensuring the customer experience is as seamless and positive as possible.

8. What is the most enjoyable aspect of your job?

The most enjoyable part of my job is interacting with customers and helping them find the right solutions. I find satisfaction in resolving challenges and knowing that I’ve made a positive impact on their experience with Heatleys.

9. What has been the most exciting development Heatleys has experienced/is experiencing?

The most exciting development has been the continuous improvement in our online ordering system and the expansion of our product offerings. These improvements have allowed us to reach more customers and provide better services, which is always exciting to be part of.

10. Looking ahead, what are your hopes and vision for the future of Heatleys?

I hope Heatleys continues to grow and innovate, expanding our product range and enhancing our customer service experience. I look forward to being part of the ongoing development, helping us remain a top choice for customers in our industry while maintaining the high standards that we’re known for.