We aim to despatch all orders within 1-2 business days. Once your order has been despatched the estimated time frames are:
- Perth Metro (1-2 business days)
- Regional WA (3-4 business days)
- Interstate (5-10 business days)
Home & Trade Customers
As a Heatleys Home & Trade customer you will receive free delivery on all standard orders over $100*. This only applies if the delivery location is within the Perth Metro area. If your order is under $100 and/or delivery is outside of the Perth Metro area than a standard $10 shipping fee will apply. For more information on Delivery and Shipping click here.
Business Account Customers
Heatleys Business Account Customers will have specific delivery arrangements with their preferred freight providers. Contact your Account Manager for more information on our delivery arrangements.
Heatleys have a satisfaction guaranteed policy and we are committed to providing our customers with excellent customer service. We understand that you may change your mind on the products you have purchased from us and we are more than happy for you to make a return for either an exchange, credit note or refund. You can view our full Returns Policy here.
Due to the unpredictable circumstances of the COVID-19 pandemic please allow an additional 5 business days from the estimated delivery date to receive your items. Heatleys prioritise the health and well-being of our community therefore most of our preferred courier services have implemented contactless delivery.