Heatley Industrial & Safety is the leader in Sealants & Adhesives, Glazing & Fabrication, Welding & Fasteners, Packaging & Tapes, Industrial Products & Safety Equipment. The company requires all its employees to accept their share of responsibility for the quality of its service.

Heatley Industrial & Safety utilises the latest technology to process customer orders and provide information to customers from an Australian-wide computer network and Multiple Catalogue's. Our performance in the market place is dependant on good teamwork throughout our organisation.

We will continue to work closely with our suppliers to maintain effective relationships based on communication and understanding. This wil ensure that we receive the level of quality required to meet our quality commitment to our customers.

The company objectives are to:

• Supply to its customers exactly what the customer ordered, when, where and how the customer specified and at the agreed prices
  
  
• Maintain the world's best practice in Product distribution, aiming to exceed customer expectations at the lowest possible costs through the practice of continual improvment

Heatley Industrial & Safety approach to management is based on the total quality and creative involvement of all staff, which ensures an ongoing commitment to quality improvement by management and employees. Applying the phisophy "DO IT RIGHT THE FIRST TIME" to every process we perform is an essential part of our policy.

To ensure that these aims are met, Heatley Industrial & Safety has established and will maintain an efficient quality system, which has been planned and developed in conjunction with other management functions of the company.

Training will be provided to ensure that our quality policy is understood, implemented and maintained at all levels of the organisation. This means that we will all be seeking continual improvements to our working procedures and practices.

This policy statement is basic to Heatley Industrial & Safety operation and I expect all employees to actively support and pursue at all times the correct functioning of a quality distribution network based on best practice.